1. Background
StatDoctor Australia Pty Ltd ACN 671 408 692 (ABN 63 671 408 692) outlines its obligations regarding Personal Information management. The policy applies to their Terms of Use and other agreements. Personal Information is defined as information or an opinion about an identifiable individual, whether true or in material form.
2. Disclaimer
“Nothing in this Privacy Policy constitutes a voluntary opt-in to any privacy laws, anywhere in the world, which we are not statutorily bound to comply with.”
3. Collection of Personal Information
3.1 How StatDoctor collects Personal Information
Personal Information is collected when you contact StatDoctor via email, telephone, or website; create an Account; subscribe to newsletters; complete surveys; seek support; or make customer service inquiries. Information is collected directly from you unless you authorise another person to provide it.
3.2 What Personal Information is collected?
Types collected include name, address, telephone number, email, profile details, work history, qualifications, and employment-related information when contacting on behalf of an employer.
4. How StatDoctor uses Personal Information
4.1 Why we collect Personal Information
Primary purpose is providing software and services. Secondary purposes include informing about the marketplace, providing requested services, account administration, handling requests and complaints, and complying with legal and regulatory requirements.
4.2 Direct marketing
With consent, StatDoctor sends marketing communications about products and services. Recipients can opt-out using the “unsubscribe” facility in communications.
4.3 Use of de-identified data
“We reserve the right to process, distribute or sell information we collect through our services. However, we will only distribute data which has been de-identified.”
5. Cookies and browser analytics
5.1 What are cookies
“Cookies are small text files that are placed on your computer by the websites you visit. They are processed and stored by your web browser.”
5.2 Why we use cookies
Cookies store information about website use, preferences, and habits to make visits more productive and personalised.
5.3 We use the following types of cookies
- Required cookies: Necessary for website operation, including cookies passing information between pages and enabling online forms.
- Analytical cookies: Recognise and count visitors, track movement through the website, and improve functionality. Third-party cookies like Google Analytics provide anonymous information.
- Marketing cookies: Recognise returning visitors, personalise content, remember preferences, record visits and pages viewed, and use this information to make communications more relevant.
5.4 How can I remove cookies
Web browsers can accept or reject cookies. Most are initially set to accept them. Users can manage cookies through browser settings and delete them from browser history. Rejecting cookies may prevent some website features from working properly.
6. Data retention and security
6.1 Security mechanisms we employ
“Generally, we store your Personal Information using secure servers protected from unauthorised access, modification and disclosure.” Some information is held on staff computers as emails or hard copy files. Systems are located in Australia and managed by StatDoctor and service providers. Personal Information is protected by username/password authentication, multi-factor authentication, and encryption like SSL.
6.2 How long we keep your Personal Information
Personal Information is retained as long as necessary to provide services, conduct business operations, and comply with legal obligations. Information no longer needed is destroyed or de-identified per Australian Privacy Principles, unless prevented by law. Financial records must be retained for 7 years after transaction completion under Australian law.
Users can request erasure or account closure. StatDoctor will comply with Australian Privacy Principles where possible, but retains information for legitimate business interests, legal compliance, fraud prevention, fee collection, dispute resolution, problem troubleshooting, government investigations, and terms of use enforcement.
7. Disclosure of your Personal Information
7.1 Who we share your Personal Information with?
Personal Information may be disclosed to:
- (a) Other StatDoctor marketplace users with public-facing profiles;
- (b) Employees, related companies, and professional advisers including lawyers, accountants, and financial advisers;
- (c) Regulators, government authorities, and law enforcement agencies for compliance and criminal investigation;
- (d) Third parties to enforce or defend rights, or address financial or reputational risks;
- (e) Third party contractors, suppliers, and service providers including payment gateway providers (PayPal Holdings Inc., Stripe Inc.), administration service providers, marketing service providers, and IT service providers including cloud application providers.
“We will not disclose your Personal Information other than in accordance with this Policy without your consent.”
8. Anonymity and use of pseudonyms
General enquiries can be handled anonymously or through pseudonyms. However, true and accurate details are required when requesting goods or services. Users agree to provide accurate information when required.
9. Access to Personal Information and corrections
StatDoctor endeavours to hold accurate, complete, and up-to-date Personal Information. Users have the right to access Personal Information held about them and request corrections of errors. Requests should contact the privacy officer using provided contact details.
Account holders can access and update certain Personal Information by logging in. StatDoctor may require identification before releasing requested information or making corrections.
10. Communications and privacy concerns
For complaints, concerns, or questions about Personal Information handling, contact the privacy officer:
Email: admin@statdoctor.net
Post: 17 Vidic Drive, Portland, Victoria 3305
If unsatisfied after investigation, contact the Office of the Australian Information Commissioner:
Email: enquiries@oaic.gov.au
Telephone: 1300 363 992 (overseas +61 2 9284 9749)
Post: GPO Box 5218, Sydney NSW 2001
11. Variations to this Policy
StatDoctor will change this Policy to maintain compliance with legal requirements and reflect privacy management practice changes. Users will be notified of changes where required. The latest version is always available on the website.